Return Policy

Return Timeline
You have 14 days from the shipping date to return or exchange your items.

Condition Requirements
All returned items must be in unworn, unwashed condition with original tags still attached.

Return Process
To start your return or exchange, contact us at support@autumnturtle.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label.

Return Shipping
We charge a $7.00 shipping fee for all returns, which will be deducted from your refund.

Damaged Items
If your item was damaged upon receipt, please contact support@autumnturtle.com immediately with photos. We'll arrange a free replacement or full refund.

Common Questions

How long do I have to return something?
You have 14 days from the shipping date (not order date) to initiate a return or exchange.

What condition must items be in?
Items must be unworn, unwashed, and have all original tags attached. We cannot accept returns on items that show signs of wear or washing.

How much does return shipping cost?
Return shipping costs $7.00, which is deducted from your refund amount.

What if my item arrived damaged?
Contact support@autumnturtle.com immediately with photos of the damaged item. We'll provide a free replacement or full refund at no cost to you.

Do you offer exchanges?
Yes! Contact us at support@autumnturtle.com to arrange an exchange. The same 14-day timeline and condition requirements apply.